Dear Ladies and Lords,

Thank you for your continued support and love for our game! It has been our great honor to share this wonderful journey with you. However, we must regrettably inform you that, due to unforeseen circumstances and business considerations, we have decided to cease the operation of this game and hereby announce the official server shutdown date.

End of Service Schedule:

1. Suspension of Game Download, Character Creation and In-Game Purchase Services

SEA Servers (UTC+8): 14:00:00, September 3, 2026

NA Servers (UTC-7): 23:00:00, September 2, 2026

* Starting from September 3, 2026, 14:00:00 (UTC+8), game download and in-game purchases will no longer be available.

2. Game Server Shutdown

SEA Servers (UTC+8): 10:00:00, December 17, 2026

NA Servers (UTC-8): 18:00:00, December 16, 2026

* After December 17, 2026, 10:00:00 (UTC+8), players will no longer be able to log in to the game, and all player game data will be automatically deleted.

3. Official Community Closure

SEA Servers (UTC+8): 10:00:00, January 14, 2027

NA Servers (UTC-8): 18:00:00, January 13, 2027

* Starting from January 14, 2027, 10:00:00 (UTC+8), all related data within the official community will be completely cleared.

Please take note of these dates and make appropriate arrangements in advance to avoid any inconvenience.

Important Notes

If you have uninstalled the game but need to apply for a refund, please reinstall the game before September 3 and then submit your refund request.

After December 17, 2026, all in-game data will be automatically deleted (including friend details, photo albums, etc.). Please save any important in-game information in advance.

After January 14, 2027, all community data will be deleted (including posts, member information, etc.). Please back up any important posts and information in advance.

Refund Policy Details

The following terms apply only to players who made purchases via Google Play. iOS players who wish to request a refund should initiate the process directly through the App Store. Upon completion of the refund, the corresponding amount of Ingots and virtual items will be deducted from your in-game account.

1. Refund Application Period

SEA Servers (UTC+8): 10:00:00 September 3, 2026 – 18:00:00 January 17, 2027

NA Servers : 19:00:00 September 2, 2026 (UTC-7) – 02:00:00 January 17, 2027 (UTC-8)

2. Eligible Order Time Range for Refund

SEA Servers (UTC+8): 00:00:00 August 3, 2026 – 10:00:00 September 3, 2026

NA Servers (UTC-7): 09:00:00 August 2, 2026 – 19:00:00 September 2, 2026

* Only orders placed within the above time range are eligible for refund processing.

3. How to Apply for a Refund

Please send an email to customer service at: LOE_service@friendtimes.net

[Refund Application Template]

1) Server / Character Name:

2) Purchase Store Channel:

3) Purchase Date and Item:

4) Attach the purchase receipt and screenshot evidence showing the items have not been consumed

* Note: For players who have made multiple purchases, refunds can only be requested for orders corresponding to the remaining Ingots. Orders corresponding to already consumed Ingots are not eligible for refund.

Scenario 1: Only one purchase was made during the refund period, and all Ingots remains in the account → The full amount of that purchase will be refunded. If any portion of the Ingots has been consumed, no refund can be made.

Scenario 2: Multiple purchases were made during the refund period, and some Ingots has been consumed → Only the purchase order(s) matching the remaining Ingots amount will be refunded.

Examples:

① Purchased $99.99 (5,000 Ingots) and $4.99 (250 Ingots) in sequence; consumed 250 Ingots, with 5,000 Ingots remaining. Only the $99.99 order will be refunded.

② Purchased $99.99 (5,000 Ingots) and $4.99 (250 Ingots) in sequence; consumed 5,200 Ingots, with 50 Ingots remaining. Neither order is eligible for a refund.

4. Refund Processing Time: 3–10 business days after submitting the refund application

* For eligible players, refunds via standard payment methods will be returned to the original payment account within 3–10 days after the application is accepted.

5. Refund Restrictions

n Noble Passes, Royal Passes and other special in-app purchase items are not eligible for refund.

n No refund applications will be accepted after the deadline (January 17, 2027).

n Refund applications not submitted via the customer service email will not be processed.

We sincerely apologize for the inconvenience and disappointment caused by this shutdown. We understand that the game may hold significant meaning and value for you, and we offer our most sincere apologies. Your support and understanding are the driving force behind our continued progress, and we are deeply grateful!

Until the official server shutdown, we will do our best to ensure that existing game features remain functional and provide customer service via email.

If you have any questions about the shutdown or need further information, please contact our customer service team at: LOE_service@friendtimes.net

Finally, we would like to express our heartfelt gratitude once again for your support and understanding. We deeply cherish the connections and interactions we have shared with you, and we hope our paths may cross again in the future.

On behalf of the entire operations team, we once again extend our most sincere gratitude and apologies!

We wish you all the best.

Sincerely,

Legend of Empress Operation Team